#include #include "post.h" #include "rtclient/ticket.h" typedef struct rtclient_ticket rtclient_ticket; typedef struct rtclient_ticket_history_list rtclient_ticket_history_list; void rtclient_ticket_new(const char *queue , const char *requestor , const char *subject , const char *cc , const char *admin_cc , const char *owner , const char *status , const char *priority , const char *initial_priority , const char *final_priority , const char *time_estimated , const char *starts , const char *due , const char *text) { post("REST/1.0/ticket/new", (const char *[]){ "ticket/new", "id" , queue, "Queue" , requestor, "Requestor" , subject, "Subject" , cc, "Cc" , admin_cc, "AdminCc" , owner, "Owner" , status, "Status" , priority, "Priority" , initial_priority, "InitialPriority" , final_priority, "FinalPriority" , time_estimated, "TimeEstimated" , starts, "Starts" , due, "Due" , text, "Text" }, 28); } static size_t history_handler(void *contents, size_t size, size_t nmemb , void *writedata) { size_t realsize = size * nmemb; char response[realsize + 1]; memcpy(response, contents, realsize); response[realsize] = '\0'; char histories[strlen(response) + 1]; strcpy(histories, response); rtclient_ticket_history_list **listptr = (rtclient_ticket_history_list **)writedata; char *linesaveptr = NULL; char *line = strtok_r(response, "\n", &linesaveptr); if (strstr(line, "200 Ok")) { line = strtok_r(NULL, "\n", &linesaveptr); char *hashsaveptr = NULL; char *hash = strtok_r(line, " ", &hashsaveptr); hash = strtok_r(NULL, " ", &hashsaveptr); char *length = strtok(hash, "/"); (*listptr)->length = atoi(length); rtclient_ticket_history_list *ptr = realloc(*listptr , sizeof(*listptr) + (*listptr)->length * sizeof(struct rtclient_ticket_history)); *listptr = ptr; rtclient_ticket_history_list *list = *listptr; char *historysaveptr = NULL; char *history = strtok_r(histories, "#", &historysaveptr); history = strtok_r(NULL, "#", &historysaveptr); char *linesaveptr = NULL, *line = NULL; char *tokensaveptr = NULL, *token = NULL; for (size_t i = 0; i < list->length; i++) { list->histories[i] = malloc(sizeof(struct rtclient_ticket_history)); struct rtclient_ticket_history *ticket_history = list->histories[i]; line = strtok_r(history, "\n", &linesaveptr); line = strtok_r(NULL, "\n", &linesaveptr); do { token = strtok_r(line, ":", &tokensaveptr); if (!strcmp(token, "id")) { token = strtok_r(NULL, ":", &tokensaveptr); ticket_history->id = atoi(++token); } else if (!strcmp(token, "Ticket")) { token = strtok_r(NULL, ":", &tokensaveptr); ticket_history->ticket = atoi(++token); } else if (!strcmp(token, "TimeTaken")) { token = strtok_r(NULL, ":", &tokensaveptr); ticket_history->time_taken = atoi(++token); } else if (!strcmp(token, "Type")) { token = strtok_r(NULL, ":", &tokensaveptr); if (!strcmp(++token, "Create")) ticket_history->type = RTCLIENT_TICKET_HISTORY_TYPE_CREATE; else if (!strcmp(token, "EmailRecord")) ticket_history->type = RTCLIENT_TICKET_HISTORY_TYPE_EMAIL_RECORD; else if (!strcmp(token, "Set")) ticket_history->type = RTCLIENT_TICKET_HISTORY_TYPE_SET; else if (!strcmp(token, "SetWatcher")) ticket_history->type = RTCLIENT_TICKET_HISTORY_TYPE_SET_WATCHER; else if (!strcmp(token, "Status")) ticket_history->type = RTCLIENT_TICKET_HISTORY_TYPE_STATUS; else ticket_history->type = RTCLIENT_TICKET_HISTORY_TYPE_UNKNOWN; } else if (!strcmp(token, "Field")) { token = strtok_r(NULL, ":", &tokensaveptr); if (!strcmp(++token, "Priority")) ticket_history->field = RTCLIENT_TICKET_HISTORY_FIELD_PRIORITY; else if (!strcmp(token, "Status")) ticket_history->field = RTCLIENT_TICKET_HISTORY_FIELD_STATUS; else if (!strcmp(token, "Owner")) ticket_history->field = RTCLIENT_TICKET_HISTORY_FIELD_OWNER; else ticket_history->field = RTCLIENT_TICKET_HISTORY_FIELD_NONE; } else if (!strcmp(token, "OldValue")) { token = strtok_r(NULL, ":", &tokensaveptr); if (token && strcmp(token, "")) { ticket_history->old_value = malloc(strlen(token)); strcpy(ticket_history->old_value , ++token); } else ticket_history->old_value = NULL; } else if (!strcmp(token, "NewValue")) { token = strtok_r(NULL, ":", &tokensaveptr); if (token && strcmp(token, "")) { ticket_history->new_value = malloc(strlen(token)); strcpy(ticket_history->new_value , ++token); } else ticket_history->new_value = NULL; } else if (!strcmp(token, "Data")) { token = strtok_r(NULL, ":", &tokensaveptr); ticket_history->data = malloc(strlen(token)); strcpy(ticket_history->data, ++token); } else if (!strcmp(token, "Description")) { token = strtok_r(NULL, ":", &tokensaveptr); ticket_history->description = malloc(strlen(token)); strcpy(ticket_history->description , ++token); } else if (!strcmp(token, "Content")) { token = strtok_r(NULL, ":", &tokensaveptr); ticket_history->content = malloc(strlen(token)); strcpy(ticket_history->content, ++token); while ((line = strtok_r(NULL, "\n" , &linesaveptr))) { if (!strncmp(line, "Creator", 7)) break; char *ptr = realloc(ticket_history ->content , strlen (ticket_history ->content) + strlen(line) + 2); ticket_history->content = ptr; sprintf(ticket_history->content , "%s\n%s" , ticket_history ->content , line); } } else if (!strcmp(token, "Creator")) { token = strtok_r(NULL, ":", &tokensaveptr); ticket_history->creator = malloc(strlen(token)); strcpy(ticket_history->creator, ++token); } else if (!strcmp(token, "Created")) { ticket_history->created = malloc(sizeof(struct tm)); ticket_history->created->tm_isdst = -1; token = strtok_r(NULL, ":", &tokensaveptr); char *tmsaveptr = NULL; char *tm = strtok_r(token, " " , &tmsaveptr); char *datesaveptr = NULL; char *date = strtok_r(tm, "-" , &datesaveptr); ticket_history->created->tm_year = atoi(date) - 1900; date = strtok_r(NULL, "-", &datesaveptr); ticket_history->created->tm_mon = atoi(date) - 1; date = strtok_r(NULL, "-", &datesaveptr); ticket_history->created->tm_mday = atoi(date); tm = strtok_r(NULL, " ", &tmsaveptr); ticket_history->created->tm_hour = atoi(tm); token = strtok_r(NULL, ":", &tokensaveptr); ticket_history->created->tm_min = atoi(token); token = strtok_r(NULL, ":", &tokensaveptr); ticket_history->created->tm_sec = atoi(token); } else if (!strcmp(token, "Attachments")) { token = strtok_r(NULL, ":", &tokensaveptr); ticket_history->attachments = NULL; break; } } while ((line = strtok_r(NULL, "\n", &linesaveptr))); history = strtok_r(NULL, "#", &historysaveptr); } } else { free(*listptr); *listptr = NULL; #ifdef DEBUG #ifdef ANDROID __android_log_print(ANDROID_LOG_INFO, "librtclient" , "%s response status:\n%s", __func__, line); #else printf("%s response status:\n%s\n", __func__, line); #endif // ANDROID #endif // DEBUG } return realsize; } void rtclient_ticket_history(rtclient_ticket_history_list **listptr , unsigned int id) { *listptr = malloc(sizeof(rtclient_ticket_history_list)); (*listptr)->length = 0; request(history_handler, (void *)listptr, NULL, "%s%u%s" , "REST/1.0/ticket/", id, "/history?format=l"); }